BioMat Warranty – Repair and Replacement Policy

In the unlikely event you do have a warranty item arise.  Please contact us Via phone  1-844-Biomats (246-6287) or email and let us know.  We maintain meticulous records of all our Biomat sales, so we will quickly be able to find your RI number and the date that you purchased your Biomat or other Richway product..

We will  Take care of all the details, to include:

  • Retaining a copy of your RI number
  • Recording the exact date of your purchase
  • Obtaining a Return Authorization Form
  • Tracking the status of your replacement or repair

Our goal is to ensure you get back to enjoying the benefits you have come to enjoy from your Biomat as soon and as pain free as possible.

Have an older Biomat model??? Trade it in for the Newest one!!!
Richway is constantly finding ways to add new technologist as they emerge into the Biomat.  So it wouldn’t be unlikely that 10 years down the road there may be a newer Biomat model available That offers even Greater therapeutic proprieties.

This is why Richway offers its 30% Trade in policy so that our customers will always have the option  to keep up with the very best technology in there Biomat as they emerge!!!

REPAIR FEES AFTER 1ST YEAR

Product
1 To 2 Months
2 Months To 1 Year
2nd Year
3rd Year
4th-30th Year
Repair + S/H
4th-30th Year
Repair + S/H
Tops
PILLOW Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $30.00 $30.00 $90.00 $200.00
BIOBELT Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $30.00 $30.00 $120.00 $200.00
MINI MAT Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $40.00 $40.00 $120.00 $200.00
BIOMAT PRO Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $60.00 $60.00 $180.00 $300.00
BIOMAT SINGLE Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $100.00 $100.00 $180.00 $400.00
BIOMAT QUEEN Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $130.00 $130.00 $240.00 $600.00
BIOMAT KING Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $160.00 $160.00 $300.00 $800.00
QEP PRO Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $30.00 $30.00 $90.00
QEP SINGLE Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $30.00 $30.00 $90.00
QEP QUEEN Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $40.00 $40.00 $120.00
QEP KING Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $50.00 $50.00 $150.00
ALKAL-LIFE Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $40.00 $40.00 $240.00
REJUVENA Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return $30.00 $30.00 $150.00
S-FILTER Free Pick Up, Free Repair, Free Return Send By Customer, Free Repair, Free Return One Year Warranty One Year Warranty One Year Warranty One Year Warranty

Repair service up to 3rd year covers: electronics, heating, top replacement.
Fourth year and up: top replacement service is repair cost plus cost on top.
Customer is responsible for shipping to Richway from 2nd year and up.
Richway will cover shipping cost back to the customer upon completion of repair.

*These statements have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose,treat,cure, or prevent any disease.
Specific medical advice should be obtained from a licensed health care practitioner.